Ari Support
Need a hand with Ari? Email support@pinegrass.in. Include the device platform and a short description of what happened. Please never send passwords, verification codes, API keys, or full financial account details.
COMMON QUESTIONS
I cannot sign in
Confirm you are using the same sign-in method you originally chose. If Google sign-in was used, select Continue with Google again. For email sign-in, check the address carefully and retry on a stable connection.
My latest entries are missing
Pull down to refresh the relevant screen. Entries created offline remain on the device and should sync after connectivity returns. If they still do not appear, contact support before reinstalling the app.
Notifications are not arriving
Check Ari's notification setting and the operating system's app permissions. Battery-saving modes can also delay notifications.
How do I manage a subscription?
Manage your subscription through the store or web checkout provider used for the original purchase. For App Store or Google Play purchases, use Ari's Restore Purchases action after reinstalling or changing devices, and use that store's subscription settings to cancel. For web purchases, use the original checkout provider's subscription controls.
PRIVACY AND ACCOUNT DATA
Ari provides account-data export and deletion controls in the app. You can also review the Privacy Policy or follow the Account Deletion instructions.
CONTACT
Pinegrass Technologies Pvt Ltd
Email: support@pinegrass.in
Phone: +91 7629001131
Registered address: Pinegrass Technologies, Al Haj Jalal Manzil, Hatta Mana Ingkhol, Imphal, Manipur, 795001.